Our Service Standards

We aim to:

• answer all telephone calls within 4 rings and in a professional manner
• return all phone calls within 2 hours during our normal business hours
• reply to letters within 2 working days of receipt
• action all diary tasks within 24 hours
• contact clients within 1 hour of receiving a new claim during normal business hours
• acknowledge all new claims reported to us within 1 hour during normal business hours
• keep clients regularly updated
• be polite, courteous and professional at all times and in all circumstances