Standards

We aim to:

+ answer all telephone calls within 4 rings and in a professional manner
+ return all phone calls within 2 hours during our normal business hours
+ reply to letters within 2 working days of receipt
+ action all diary tasks within 24 hours
+ acknowledge all new claims reported to us within 1 hour during normal business hours
+ be polite, courteous and professional at all times and in all circumstances

Client Satisfaction Ratings

Based on the most recent 3800 client responses - all evaluated and available:

* Overall -  99% satisfaction
* Would use us again -  99%
* Would recommend us -  99%
* Kept regularly updated - 96%
* Staff polite and courteous -  100%

We contact every client upon the conclusion of their claim to obtain feedback and suggestions as to how we can improve our service.