Standards

Our Standards

Who you choose to work with can have a major bearing on your own brand, your reputation and the level of service you can deliver. There are all kinds of reasons to choose to work with MAPS. Yet the simplest is that we do the best thing for our clients, come what may. Whether it’s recommending a solicitor or a hire company, we set ourselves the highest standards.
 

We aim to:

+ answer all telephone calls within 4 rings and in a professional manner
+ return all phone calls within 2 hours during our normal business hours
+ reply to letters within 2 working days of receipt
+ action all diary tasks within 24 hours
+ acknowledge all new claims reported to us within 1 hour during normal business hours
+ be polite, courteous and professional at all times and in all circumstances
 

99% Client Satisfaction

We’re proud of our 99% satisfaction. But we won’t rest until that extra 1% is happy too. That’s why we get in touch with all our clients once their claim comes to an end, asking for feedback on how we can do things better. It shows in our ratings too:

99% of clients said they were satisfied with our service*
99% would use us again 99% would happily recommend us
96% felt they were kept regularly updated
100% of our customers thought our people were polite and courteous

*Based on the most recent 3800 client responses - all evaluated and available

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