+ answer all telephone calls within 4 rings and in a professional manner
+ return all phone calls within 2 hours during our normal business hours
+ reply to letters within 2 working days of receipt
+ action all diary tasks within 24 hours
+ acknowledge all new claims reported to us within 1 hour during normal business hours
+ be polite, courteous and professional at all times and in all circumstances
Based on the most recent 3800 client responses - all evaluated and available:
* Overall - 99% satisfaction
* Would use us again - 99%
* Would recommend us - 99%
* Kept regularly updated - 96%
* Staff polite and courteous - 100%
We contact every client upon the conclusion of their claim to obtain feedback and suggestions as to how we can improve our service.
Understanding our clients need to retain their customer base, is just one of the reasons we win more new business every month.Read more 'Client retention, is more than just a number'