“After years of dealing with numerous legal expense providers / accident management companies, we finally found one that delivers the high standards and customer care that we ourselves always pride ourselves on. Vastly experienced in their field and a highly professional team !”
“The Maps team always go the extra mile. Their knowledge of their subject and their service is second to none. I would not hesitate to recommend Maps Legal Assistance to other businesses seeking a similar service to my own.”
“Moving to you as our claims handler/legal expenses provider was such a smooth transition, made so due to your meticulous approach and your willingness to listen and react to our unique needs when required.
Any type of claim is never a pleasant experience but your team do their upmost to respond quickly and efficiently, reacting to all the usual complications along the way and you do your very best in difficult circumstances to ensure our clients are given the best possible service and treated with honesty and respect.
Claims handling is a key area for our business and ultimately what we are judged upon. It is a major factor in us retaining business and you are a key element in assisting us with this.
We operate in a difficult and challenging industry that is always changing and dealing with you and your team makes this so much easier for us. We particularly benefit from your online claims system as we can log and monitor claims progress in a few short steps meaning we don’t have to spend hours on hold on the phone to insurers. This is a key element in helping us maintain efficiency and helps us to concentrate on winning and retaining clients insurance business.”
“Following some nine months of extensive research and consideration on a new legal expenses provider we decided to engage MAPS. This has proven to have been an excellent decision. The staff and management are all extremely helpful, very quick to respond to queries or requests, and are all extremely approachable at all times. MAPS online system is very simple to use and flexible. The service provided is excellent in every way.
We also use MAPS for breakdown cover and, indeed, a member of staff here has this cover with MAPS. She has used the service twice when she has broken down and has told me that the service was outstanding – from phone call to visit it was less than 1 hour and the engineers were polite, courteous and speedy in their diagnosis and subsequent towing of the vehicle to nominated places.
One of the major considerations we had when engaging a new provider was that our Claims Department wanted the legal expenses provider to deal with the customers as though they were part of our company, rather than the client simply being provided with a telephone number to ring and another company to deal with. MAPS have achieved this for us, making the claims process for our customers simple and streamlined and avoiding confusion.
We would wholeheartedly recommend MAPS to any company seeking a professional service provider.”