Maps achieved the ISO9001 standard in 2005 and is independently audited every year by ISOQAR. Our assessment this year was on 2nd September and involved a detailed examination of all our business processes and procedures.
The auditor in his report this year commented: “There is extremely good evidence of the organisations approach to maintaining its management systems, infrastructure and overall environment, in line with its commitment to service delivery and continuous improvement. The Quality System is supported through a framework of procedures/processes, documentation, detailed records, maintaining of awareness and planning for improvement. Company is customer focused and there is also again, extremely good evidence in place to support client reviews, customer feedback and service level performance. Evidence is in place to support the internal audit and management programme of review, including a detailed framework of objectives, targets and performance metrics. Processes are established, monitored and measured. These confirm suitability of systems and procedures, and provide feedback on the effectiveness of the organisations overall quality management system and service provided.”
ISO 9001 is the internationally recognised standard for the quality management of businesses. It
* applies to the processes that create and control the products and services an organisation supplies
* prescribes systematic control of activities to ensure that the needs and expectations of customers are met
* is designed and intended to apply to virtually any product or service, made by any process anywhere in the world