Forward-thinkers with high values
We set ourselves very high targets and standards. This guarantees an exceptional service for you.
Expert knowledge, which stems from considerable time in the industry, is backed by a pro-active approach to claims. Our fast and efficient dedicated in-house claim handling team settle claims in a manner they would expect themselves.
We are the first in the industry to be awarded a major standard that recognises excellence in customer service – Putting the Customer First. This compliments our other awards and ISO9001 and Investors in People status.
Our values and expectations extend to our panel solicitors and 1st Tier ABI approved hire companies, who we carefully select and audit.
Speedy Claims
Continuous investment in the most innovative technology ensures best efficiency for you.
Our case management system appoints solicitors and hire companies electronically. It controls the whole claims process, making each step almost instant. You can also enjoy automated daily, weekly or monthly e-mail reports of bespoke claim data.
Claims may be tracked in ‘real-time’ on-line, with direct access to file notes and viewable and downloadable correspondence. Reported claims import directly into our system, sending you an automatic acknowledgement. Policies may be sold on-line with personalised documentation. Wave goodbye to tedious monthly bordereau returns and welcome easy sales administration.
Making MAPS your very own
Our service is extremely flexible - from basic Uninsured Loss Recovery through to Full Accident Management and Full Claims Outsourcing. We manage other claim types in addition to non-fault motor accidents. Whether it be a simple or the most complex claim, we will handle them – and in the way you want us to.
We are very competitive and provide excellent rates and commissions.
Not ones to rest on our laurels, we want to know we are delivering the very best for your clients by asking for feedback after every successful recovery.
Why Brokers Prefer MAPS…
- Full risk transfer and co-mingling
- Fully underwritten legal expenses insurance of up to £100,000
- Cover for any type of vehicle including Car, Motorcycle, Taxi, Commercial, Specialist, Prestige
- Cover for authorised drivers and passengers
- Like-for-like hire and repair provided by 1st Tier ABI approved companies for any type of vehicle
- Emergency car hire optional upgrade
- Free 24/7 claim reporting helpline
- Free 24/7 legal advice helpline
- Online Claim Reporting and Tracking
- Quality assurance
Did you know?
We also work very successfully for many major Public Sector organisations including County Councils, Police and Fire Authorities.