Why Us

Technical Ability

MAPS Legal Assistance is a leading national company specialising in motor legal expenses insurance and uninsured loss recovery. We have more than 100 public sector clients and act for about a third of local authorities in England and Wales. Our clients include County Councils, London Boroughs, Metropolitan and Unitary Councils, District Councils, Police and Fire & Rescue Authorities, Housing Associations, Trusts and ALMOs.

An increasing number of public sector organisations are achieving significant efficiency savings outsourcing their previous in-house arrangements to MAPS Legal Assistance.

Since foundation in 1995, we have built our owner-managed, independent business on three fundamental principles: honesty, integrity and ethical conduct.

Our secure user-friendly technology has given us a sustained and distinctive competitive advantage in the marketplace. Our industry-leading web-based real time on-line tracking system provides clients with secure instant access to every detail of case progress. It is just like having our offices in your own building.

Steady progress has been achieved entirely through year-on-year organic growth and strategic re-investment in technology. Our in-house UK claims handling service is experienced in dealing with the most complex cases and has specialist knowledge of the public sector.

Quality Assurance & Credentials

We are committed to the highest professional quality and ethical standards and strive, through professional training and external benchmarking support, to monitor and enhance our performance.

MAPS Legal Assistance has been an an Investor in People since October 2004 and achieved ISO9001 accreditation in March 2005. We were awarded the National Standard for Customer Service in 2007. We achieved Investors in People ‘Silver Award’ in 2010 by meeting 79 evidence requirements.

Management Reports

We automatically provide quarterly management reports detailing the number of cases handled, present status of all outstanding claims and the individual amounts recovered on each settled claim. These reports are tailored to our clients specific requirements.